Shipping + Handling
Your delivery schedule is based on the first working day from processing. All orders placed before 11am will have that day included as a working day. All orders placed after this time, the first working day will be classed as the next day after the order is placed.
For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.
All orders are shipped via FedEx, tracking service between 1 - 2 days of time of order.
A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery
We are currently unable to deliver to a PO box or freight forwarding address. Please see above list which indicates which countries we ship to.
Delivery outside the EU may be subject to local import taxes, which are the customer’s responsibility where they apply. If so, the shipping company will either contact you by telephone once your items are in customs to let you know the cost, delaying your delivery time as goods held at customs.
Alternatively the courier service will require payment of import or customs duties upon delivery. It will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Chloe Gosselin to you. If you have any questions regarding shipping, please send an email to firstname.lastname@example.org.
We may on occasion have a Free Delivery offer. These are for a limited time only, and the goods will still require payment of import or customs duties upon delivery by the recipient. Returns are NOT free of charge.